Delivery & Returns

 

Dispatch +
All our products are dispatched on Working Days; Monday – Friday before 3pm. Orders placed outside of these times will be picked up the next Working Day. For example, orders placed on our shop on a Friday at 5pm will not be dispatched until the following Monday.

Delivery Options +
Australia Post Tracked Mail aims to deliver your items in 2 to 3 working days and includes full online tracking, SMS/email recipient notifications and a SafePlace option if no one is home.

Shipping Policy +
Our shipping calculator is based on Australian destination addresses.  For overseas orders please submit enquiries to info@sundewsolutions.com.au to receive a quotation for shipping.

Returns +
Customers have the right to return their order within 28 days of purchase.

Unwanted Items


Only items that have been purchased directly from Sundew through the Sundew shop can be returned to Sundew. Items purchased through resellers and distributors must be returned in accordance with their respective returns and refunds policy. You can return product(s) purchased within 28 days and will receive a full refund (excluding delivery charges) as long as the product is not
damaged, in the original packaging and unused. Upon completion we will issue you a pre-paid delivery label to return the item free of charge (as long as the return originates from Australia). Once we receive your product(s), we will check that the product(s) is not damaged and a full refund will be issued (excluding delivery charges) to the original payment source.

Refunded payments may take up to 7 working days to be credited to payment source from date of issue.
 
Faulty Items
Only items that have been purchased directly from Sundew through the Sundew shop can be returned to Sundew. Items purchased through resellers and distributors must be returned in accordance with their respective returns and refunds policy.  In the unlikely event your product(s) arrive faulty or develop a fault in the first 30 days upon receipt you are entitled to a full refund or replacement product. After 30 days, we’ll replace the product as long as it’s within the terms and conditions of our warranty.


To report a fault or issue with your product please email info@sundewsolutions.com.au and one of our technical support team will be in contact to help you resolve any technical issues.

 
If you have any concerns about returning your order we would ask you email us.

Still want to return your item?  Please raise your return request here.